NETtime Solutions backs its line of workforce management solutions with a team of trained and certified engineers, analysts, and technicians. We insist that our Support staff stay involved in product development, so that their knowledge remains current, comprehensive, and deeply insightful.

You’re advised to receive Technical Support via a NETtime Solutions maintenance agreement. This ensures your peace of mind by protecting your workforce management system, even in the event of downtime. Without a maintenance agreement, you will be billed (at a standard rate) for telephone help-desk support, hardware repair, software feature releases, and shipping costs.

NETtime Solutions offers two Support Maintenance agreements:
Software Maintenance Agreement: You receive unlimited telephone help-desk support, access and notification of all service releases, and price discounts on some upgrades.

Hardware Maintenance Agreement: You receive full coverage on all hardware components, including parts, labor, and repair or replacement.

Our customer support specialists are available to answer product-related questions, help reconfigure business rules, provide online training by request, and identify additional training needs.

Contact us by phone at (480) 296-0370 or by email at support@nettimesolutions.com