Tuesday
Mar
16
 
Support

NETtime Solutions backs its line of workforce management solutions with a team of trained and certified engineers, analysts, and technicians. We insist that our Support staff stay involved in product development, so that their knowledge remains current, comprehensive, and deeply insightful.

You’re advised to receive Technical Support via a NETtime Solutions maintenance agreement. This ensures your peace of mind by protecting your workforce management system, even in the event of downtime. Without a maintenance agreement, you will be billed (at a standard rate) for telephone help-desk support, hardware repair, software feature releases, and shipping costs.

NETtime Solutions offers two Support Maintenance agreements:
Software Maintenance Agreement: You receive unlimited telephone help-desk support, access and notification of all service releases, and price discounts on some upgrades.

Hardware Maintenance Agreement: You receive full coverage on all hardware components, including parts, labor, and repair or replacement.

Our customer support specialists are available to answer product-related questions, help reconfigure business rules, provide online training by request, and identify additional training needs.

Contact us by phone at (480) 296-0370 or by email at support@nettimesolutions.com
 
QUICK LOOK

What are NETtime's system requirements?
Access the service from any machine running any operating system with a web browser and an internet connection. And, since NETtime™ is a 100% SaaS solution, you can use the service with any modern browser: Internet Explorer, Netscape, Safari, Firefox, Opera, Chrome, or even Konqueror.

How are users billed for the service?
Users are billed on a per-employee-per-month basis. You are only charged for active employees and there is never an additional charge for supervisory or managerial access.

Can I Schedule A Report To Generate Automatically?
Absolutely. NETtime provides users the ability to schedule a one-time report, or a recurring report that is generated as often as you need (daily, weekly, monthly). You can also have reports automatically emailed to you or to others. 

 

News
02/23/2010
NETtime Solutions Announces Profitable 2009 Fiscal Year

NETtime Solutions Records Profitable 2009 Fiscal Year on 43% Increase in Revenues

[More]
09/14/2009
Feds to Ramp Up Enforcement of ‘Rampant’ Wage-and-Hour Violations

After the release last week of a 72-page report documenting what the National Law Journal sums up as alleged "rampant" violations of wage-and-hour laws by employers, the U.S. Department of Labor is already gearing up for more stringent enforcement.

[More]
11/03/2008
On-Demand/SaaS Reality

Industry leaders discuss the potential and practicalities of software-as-a-service (SaaS) and on-demand models. In this section: "10 Questions You Should Ask A Potential SaaS Vendor."

[More]