Many of today’s companies recognize that their employees are the key to their success. Whether their people help drive innovation, create great customer experiences, or follow through on efficiencies, engaged and productive workers typically lead to a successful business. Right now, retaining employees is a hot topic. The Right Point System is a Reward In […]Read More >
Better Serve Customers: Track Employee Time and Attendance
- nettime solutions staff
Cue the oracle! The New Year has rolled in, and with roiling markets the question on every manager’s mind is: What will happen to my business?
We can emphatically say that “time” will happen to your business. So we urge you to create more accurate time and attendance reports as a means to better serve your customers.
Does the thought of generating another report make you want to crawl back to 2014?
Probably, if you’re still using outdated time and attendance processes like a punch card or spreadsheet.
With an advanced time and attendance system –– that culls real-time data –– you can easily create customized reports. For example, let’s look at your customer base. Depending on your line of business, your customers may also be called clients, patients, or accounts.
You already know that no two clients are the same, and that some accounts require more “handholding” than others. But what you may not know is exactly how much extra time these special customers require. With easy-to-read time and attendance reporting, you can filter reports by customer, projects, and/or jobs.
Everyone’s time is valuable –– but none more so than your customers’ time.
By analyzing “scheduled” employee time versus “actual” time spent, you can better schedule employees, so that way each customer is given the time they need.